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Job Vacancy - Receptionist

15-20 hours Monday - Friday

We are a friendly, busy practice looking for an additional Receptionist to join our team following internal promotion. The successful applicant will be expected to assist with covering of annual leave/sickness and therefore flexibility required.

The ideal applicant will have previous customer care experience, preferably within general practice however training will be given to the right candidate. Knowledge of SystmOne would be advantageous. The successful applicant will need to have a high attention to detail, have a methodical and accurate approach to work and the ability to efficiently manage a conflicting demands.

We are looking for a team player, with a can do attitude. If this sounds like you, we look forward to receiving your application.

Please send you CV to spasurgery.admin@nhs.net


COVID VACCINATION 

Information valid as of Feb 2021

This additional service is being provided alongside routine work and whilst still delivering the flu vaccination programme. We will be vaccinating patients based on the age and medical history priority list as issued by HM Government. Click here to view priority list to see which category you are in.

As we move down the priority groups, we have started to receive queries in relation to asthmatics.  In order to be eligible for category 6 this must be severe and therefore patients must meet certain medication (oral steriods)/previous admission criteria. Click here for further information. Patients are therefore identified on our system based on this guidance.

We have begun vaccinating patients based on the category priority list. Only patients with a booked appointment will be vaccinated. Patients will require a second dose however this will now be given at week 12 and not week 3 in line with recently published government guidelines. Patients will be given the same vaccine for the second dose as the first dose.

In order to deliver the covid vaccination programme we are working with the other 4 local surgeries (Crossley Street, Collingham Surgery, Bramham and Wetherby Health Centre). Due to the temperature/storage requirements of the Pfizer-BioNTech vaccine and the fact we only have a limited amount of days to use the vaccine once delivered, appointment dates are limited and these clinics will be done at the hub - Wetherby Health Centre. The Oxford/Aztra Zeneca vaccine is now also being delivered. We are working to extremely short turnaround times once we have confirmation of delivery of this vaccine in order to book patients an appointment and staff clinics.

Patients will be contacted via two different methods.  If patients have a mobile number registered they will receive a text invite to book an appointment online. Those without a mobile number will be contacted as before via telephone by one of the team. Where patients receive a text, please follow the link and book online.  There is no need to ring us to book. However please bear in mind, appointment availability is subject to the number of doses we receive each week.

All patients who wish to have the vaccine, will be able to have the vaccine over time. However we ask that you are patient, further vaccine supplies will be delivered over the coming months.

Patients who have not yet been contacted, will be contacted as more deliveries dates are confirmed. Currently we are only being advised of deliveries week by week and until confirmation do not know our allocated number of doses nor which vaccine will be delivered. NHS England are managing and coordinating delivery nationally.

Mass vaccination centres have also been set up in York and Leeds to work alongside GP hubs (collection of local GP practices working together) in delivering the covid vaccination programme. As such, they are also contacting patients by letter to book in online, in accordance with the patient prioritisation list. Patients can choose to go to a mass vaccination site if invited or wait until we contact them to be vaccinated locally. If you wish to book into an alternative mass site (and travel further away), patients over the age of 60 can book online, click here.  

Our phone lines are extremely busy so we therefore ask that you do not ring us about this, we will contact you when it’s your turn using the patient prioritisation list and based on vaccine availability.  Also please do not contact us via other methods - letters, email, e-reception etc to see which category you are in, when you can expect to be vaccinated etc.  Information regarding which category patients are in is provided in the link above and regarding timescales, all we can advise is that we will contact you when its your turn based on the number of registered patients we have in each category and vaccine availability.

The speed at which patients are contacted for vaccination is dependent on how many registered patients each practice has in each of the categories. Some practices with a younger population may be recalling them earlier than say ourselves due to patient demographics.

All patients are identified on our system as to which category they fall into so there is no need to contact us (this includes patients who have been recategorised following the recent gov advice). As before we will contact you. We are working hard each and every week to not only continue to do routine work but also contact and vaccinate as many patients as possible.  Whilst we appreciate patients are anxious we are trying our best to keep patients updated where possible.

Thank you for your patience.

Debbie Docherty
Practice Manager


COVID-19: Patient notice

The health and safety of our patients and staff is of the utmost importance to us.

During the current Coronavirus (COVID-19) restrictions, we are advising all patients to avoid attending the surgery whenever possible.

ALL requests for GP appointments are being managed by telephone triage in the first instance.  We are also doing some consultations via video link.  Patients will be sent the link via text message.  You can also contact us via our website using the e reception tool (online consultation) for ROUTINE queries or contact us by phone. Our online consultation tool is not for urgent queries - see e-reception below. A GP will either contact you by phone or via video link first. The GP will advise whether they need to see you face to face.

Appointments with the Nursing team are being offered on a slightly reduced basis to ensure rooms are cleaned in between appointments. Where possible we are continuing to do some reviews by telephone.  

We would ask all patients to use their SystmOnline access or download the NHS App for the ordering of repeat prescriptions. We are asking patients to nominate a pharmacy so your prescriptions can be sent electronically.  Where a pharmacy is not nominated we will issue electronically and text you the token number for you to attend any pharmacy in order to collect.

We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website www.nhs.uk for the most up to date guidance including isolation advice.

This website also gives access to isolation certificates www.111.nhs.uk/isolation-note

We are working very hard to ensure we continue to offer safe care during this challenging time.  Please be patient with our staff.

Thank you for your understanding

Debbie Docherty, Practice Manager


 CORONAVIRUS

Due to the current very high call volumes to NHS 111, we are encouraging people to use the online COVID-19 service in line with the latest national communications update.

The NHS 111 online service has created coronavirus pages that advise patients what they should do based on their particular circumstances. These can be accessed on the following link https://111.nhs.uk/service/covid-19

The NHS in Leeds and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
  • you’ve been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

eReception

If you have a ROUTINE or NON URGENT enquiry

Please click here and select an option and complete as much detail as you can.

eReception is available 24 hours a day 7 days a week to enable patients to contact the practice. We would normally reply to you by text, e-mail, or telephone with a resolution to your enquiry. Please note submissions sent between 5pm and 8am or on a weekend will be dealt with the following working day during practice opening times only. 

Please note if we contact you by email, please be sure to check your junk / spam folder.

Please note the following:

  • eReception is for use by patients of Spa Surgery only.

  • eReception should only be used for ROUTINE enquiries - please do NOT use eReception for urgent matters. If your matter is urgent please speak to reception directly either by phone or in person at the surgery.

  • Please also be aware that if you are wanting to book an appointment with a GP or a nurse, eReception is for ROUTINE appointments ONLY and these may be up to 5 weeks in advance. However in these instances we would advise you register for patient online so you can book your own GP/blood test appointment at a time convenient to you.


HELP WITH PATIENT ONLINE

For assistance with patient online click here. To log on please type the address on your letter which contains your username and password to your browsers address bar or click the links at the end of this page. Please note, this service is provided, supported and hosted securely by our clinical systems provider.  To register for patient online, you must be aged over 16. Please bring photo identification into the surgery to register for patient online.

If you require patient online access for your child, you must be registered at the practice yourself as access will be via proxy. Access to your child's record will cease when your child becomes 11 years old and you will not be permitted access after this time. This is in line with the NHS England and the Royal College of GP guidance. 


SURGERY CLOSURE - TRAINING AFTERNOONS

The practice is closed one afternoon per month with the exception of August and December. This applies to all local practices in the North Leeds area.

The practice will be closed from 12.00 pm on the following dates:

14 January 2021

4 February 2021

4 March 2021


If you need to see or speak to a doctor during this time cover is provided by the GP Out of Hours Service, please call 111 for non urgent medical assistance. If you have a medical emergency such as chest pain, breathing difficulties etc please call 999.


PRACTICE AREA

Click here to view our practice area, once open please input your postcode where indicated and press 'check if postcode is in catchment area'.  If your postcode is not in our practice area, you will need to register at another GP surgery.

From 2015, practices could allow patients who live or move outside of the practice area, to register as an out of area patient and patients could be seen at any GP who participated in the scheme. This is a voluntary scheme to which the practice does not have to participate.  

Due to the number of new housing developments within our practice area, we have decided not to participate in the voluntary scheme in order to ensure that we offer the best possible service to patients within our area. Unfortunately this means that patients, who live or move outside our practice boundary, will be asked to find a new GP or be removed by Primary Care Support England if they suspect a patient has moved.


CQC 


Accountable/Named GP For All Patients

The Practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP (identified as your usual GP on your medical records).

Please note there is no need to telephone the Practice, it is for information only. Please feel free to ask the reception staff when you next visit the Surgery of who your named doctor is.

Our named Accountable GP's at the Practice are Dr G Harrison, Dr H Turner, Dr P Mawer, Dr L Boyle, Dr R Bond, Dr J Ashton and Dr S Browning.

Where a patient expresses a preference as to which GP they have been assigned, the Practice will make reasonable efforts to accommodate this request.

Having a Name Accountable GP does not prevent you seeing any other doctor in the Practice.


The Self Care Forum

It is now winter and we are seeing many people with the common cold, who could manage themselves. Please have a look at the 'Self Care Forum' for help with conditions such as low back pain and coughs. A great self-help resource for common ailments.

See the fact sheets here: Self-care-forum


Services Available

At Spa Surgery, located in Boston Spa Village, the Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare.

We run clinics for chronic disease care and offer a variety of medical services such as: Antenatal and postnatal care; joint injections; childhood vaccinations; HGV medicals and well-person check-ups.


Disabled Access

There is disabled access at the surgery; if you find stairs difficult, please request to see the doctor of your choice downstairs.  


For carers support visit Leeds Carers

Spa Surgery supports WiSE - Please click below for link to website

S

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