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COVID-19: Patient notice
The health and safety of our patients and staff is of the utmost importance to us.
During the current Coronavirus (COVID-19) restrictions, we are advising all patients to avoid attending the surgery whenever possible.
ALL requests for GP appointments are being managed by telephone triage in the first instance. We are also doing some consultations via video link. Patients will be sent the link via text message. You can also contact us via our website using the e reception tool (online consultation) for ROUTINE queries or contact us by phone. Our online consultation tool is not for urgent queries - see e-reception below. A GP will either contact you by phone or via video link first. The GP will advise whether they need to see you face to face.
Appointments with the Nursing team are being offered on a reduced basis. We are however, are still booking some essential appointments such as childhood vaccinations, certain blood monitoring and dressings. If in doubt please contact reception. However wherever possible we are contacting patients by telephone.
We would ask all patients to use their SystmOnline access or download the NHS App for the ordering of repeat prescriptions. We are asking patients to nominate a pharmacy so your prescriptions can be sent electronically. Where a pharmacy is not nominated we will issue electronically and text you the token number for you to attend any pharmacy in order to collect.
We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website www.nhs.uk for the most up to date guidance including isolation advice.
This website also gives access to isolation certificates www.111.nhs.uk/isolation-note
We are working very hard to ensure we continue to offer safe care during this challenging time. Please be patient with our staff.
Thank you for your understanding
Debbie Docherty, Practice Manager
Due to the current very high call volumes to NHS 111, we are encouraging people to use the online COVID-19 service in line with the latest national communications update.
The NHS 111 online service has created coronavirus pages that advise patients what they should do based on their particular circumstances. These can be accessed on the following link https://111.nhs.uk/service/covid-19
The NHS in Leeds and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
- you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
If you have a ROUTINE or NON URGENT enquiry
Please click here and select an option and complete as much detail as you can.
eReception is available 24 hours a day 7 days a week to enable patients to contact the practice. We would normally reply to you by text, e-mail, or telephone with a resolution to your enquiry. Please note submissions sent between 5pm and 8am or on a weekend will be dealt with the following working day during practice opening times only.
Please note if we contact you by email, please be sure to check your junk / spam folder.
Please note the following:
eReception is for use by patients of Spa Surgery only.
eReception should only be used for ROUTINE enquiries - please do NOT use eReception for urgent matters. If your matter is urgent please speak to reception directly either by phone or in person at the surgery.
Please also be aware that if you are wanting to book an appointment with a GP or a nurse, eReception is for ROUTINE appointments ONLY and these may be up to 5 weeks in advance. However in these instances we would advise you register for patient online so you can book your own GP/blood test appointment at a time convenient to you.
HELP WITH PATIENT ONLINE
For assistance with patient online click here. To log on please type the address on your letter which contains your username and password to your browsers address bar or click the links at the end of this page. Please note, this service is provided, supported and hosted securely by our clinical systems provider. To register for patient online, you must be aged over 16. Please bring photo identification into the surgery to register for patient online.
If you require patient online access for your child, you must be registered at the practice yourself as access will be via proxy. Access to your child's record will cease when your child becomes 11 years old and you will not be permitted access after this time. This is in line with the NHS England and the Royal College of GP guidance.
SURGERY CLOSURE - TRAINING AFTERNOONS
The practice is closed one afternoon per month with the exception of August and December. This applies to all local practices in the North Leeds area.
The practice will be closed from 12.00 pm on the following dates:
12 November 2020
14 January 2021
4 February 2021
4 March 2021
If you need to see or speak to a doctor during this time cover is provided by the GP Out of Hours Service, please call 111 for non urgent medical assistance. If you have a medical emergency such as chest pain, breathing difficulties etc please call 999.
Click here to view our practice area, once open please input your postcode where indicated and press 'check if postcode is in catchment area'. If your postcode is not in our practice area, you will need to register at another GP surgery.
From 2015, practices could allow patients who live or move outside of the practice area, to register as an out of area patient and patients could be seen at any GP who participated in the scheme. This is a voluntary scheme to which the practice does not have to participate.
Due to the number of new housing developments within our practice area, we have decided not to participate in the voluntary scheme in order to ensure that we offer the best possible service to patients within our area. Unfortunately this means that patients, who live or move outside our practice boundary, will be asked to find a new GP or be removed by Primary Care Support England if they suspect a patient has moved.
Accountable/Named GP For All Patients
The Practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP (identified as your usual GP on your medical records).
Please note there is no need to telephone the Practice, it is for information only. Please feel free to ask the reception staff when you next visit the Surgery of who your named doctor is.
Our named Accountable GP's at the Practice are Dr G Harrison, Dr H Turner, Dr P Mawer, Dr L Boyle, Dr R Bond, Dr J Ashton and Dr E Edstam.
Where a patient expresses a preference as to which GP they have been assigned, the Practice will make reasonable efforts to accommodate this request.
Having a Name Accountable GP does not prevent you seeing any other doctor in the Practice.
The Self Care Forum
It is now winter and we are seeing many people with the common cold, who could manage themselves. Please have a look at the 'Self Care Forum' for help with conditions such as low back pain and coughs. A great self-help resource for common ailments.
At Spa Surgery, located in Boston Spa Village, the Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare.
We run clinics for chronic disease care and offer a variety of medical services such as: Antenatal and postnatal care; joint injections; childhood vaccinations; HGV medicals and well-person check-ups.
There is disabled access at the surgery; if you find stairs difficult, please request to see the doctor of your choice downstairs.
Spa Surgery supports WiSE - Please click below for link to website
(Site updated 23/05/2020)